Refund policy

 

Returns: You have up to 30 days from the date you received your GARN product to initiate a return. To be eligible for a return, please make sure that the item is unused, in its original packaging, with tags attached, and you must have your proof of purchase. Your refund will be processed back to your original payment method. Please note that the cost of return shipping will be the responsibility of the buyer. To initiate a return, please click here

Exchanges: In case you'd like to exchange your GARN item, you have a window of 60 days from the date of purchase. To be eligible for an exchange, please make sure that the item is unused, in its original packaging, with tags attached, and you must have your proof of purchase. To initiate an exchange, simply click here. If the desired product is out of stock, we'll issue you a gift card so you can choose something else you love.

Damages and Errors: If you happen to receive a flawed item or the wrong product, we sincerely apologize for any inconvenience. Please contact us immediately via email (shop.garn@gmail.com), and include pictures of the issue along with your receipt. This will help us expedite the process and make things right for you as quickly as possible.

Pilling and Wool Care: We want to remind you that pilling is a natural characteristic of wool, and it is not considered a flaw. It's a sign of the high-quality merino wool we use at GARN. To ensure your knitwear stays in excellent condition, we recommend reading our comprehensive guide on how to properly care for wool. This page contains specific instructions for washing and maintaining your woolen treasures, ensuring they remain as soft, cozy, and beautiful as the day you received them.

At GARN, we take pride in our commitment to quality and sustainability. If you have any questions or need further assistance with returns, exchanges, or anything else, please don't hesitate to reach out. 

Thank you for choosing GARN and being a part of our mission to keep kids warm, stylish, and environmentally conscious while sharing the love of Norwegian wool traditions.